Missed Call Text Back

What is Missed Call Text Back?

Many small businesses today are run by a single owner or operator. They are often busy servicing customers and cannot answer the phone when a call comes in. As a result, the business may lose potential customers because they cannot answer the phone. It has been reported that 62% of calls received by small business owners either go to voicemail or go unanswered. That’s a lot of potential customers to lose just by not answering the phone.

Rocket Lead Media recognized this as an issue, so they incorporated the Missed Call Text Back feature to help business owners respond faster to customers. Once enabled, the feature will send the incoming caller a predetermined text message if the call is unanswered. This text message can be customized to include the business’s name, contact information, and a brief message about why the call was missed.

The Missed Call Text Back feature is a valuable tool for small businesses that want to improve their customer service. By automatically sending a text message to callers who are left on hold, businesses can show that they value their customers’ time and that they are committed to providing excellent service.

Here are some of the benefits of using the Missed Call Text Back feature from Rocket Lead Media:

  • Improves customer satisfaction: By letting callers know that their call has been received and that they will be contacted as soon as possible, the Missed Call Text Back feature can help to improve customer satisfaction.
  • Reduces the number of missed calls: The Missed Call Text Back feature can help to reduce the number of missed calls by automatically sending a text message to callers who are left on hold.
  • Increases sales opportunities: By responding to callers quickly and efficiently, the Missed Call Text Back feature can help to increase sales opportunities.

If you are a small business owner who is looking for ways to improve your customer service, the Missed Call Text Back feature from Rocket Lead Media is a great option. It is a simple and effective way to show your customers that you value their time and that you are committed to providing excellent service.

If you are a small business owner who is looking for ways to improve your customer service, the Rocket Lead Media workflow feature is a great option. It is a simple and effective way to automate customer interactions and provide personalized responses to customers.

Here are some examples of how you can use the Rocket Lead Media workflow feature to improve your customer service:

  • You can create a workflow that automatically sends a text message to customers who have abandoned their shopping carts. The text message could offer a discount or free shipping to encourage the customer to complete their purchase.
  • You can create a workflow that automatically sends a text message to customers who have recently made a purchase. The text message could thank the customer for their purchase and offer them a discount on their next purchase.
  • You can create a workflow that automatically sends a text message to customers who have contacted your business with a question or issue. The text message could provide a quick and easy way for the customer to get their question answered or issue resolved.

How is the Missed Call Text Back helpful?

When a customer calls for a particular product or service, they need certain information from the business before making a decision. The Missed Call Text Back feature aims to respond immediately to potential customers and provide real-time responses to their questions.

If you can respond to your customer’s questions and answer them effectively, you will win that customer without even having to talk to them. Just because you could answer their questions effectively does not mean they want to do business with you.

Once you effectively answer their questions, ask them, “Would you like to schedule a consultation?”. If they reply yes, you can send them to your online scheduling calendar to schedule a consultation using the Rocket Lead Media Artificial Intelligence booking bot, another great feature of Rocket Lead Media. If the answer is no, you can ask if they have any other questions. If the customer does not schedule a consultation, the Rocket Lead Media system can keep communicating to nurture them into scheduling a consultation automatically without involving the business owner.

Here are some tips for writing an effective Missed Call Text Back message:

  • Be clear and concise.
  • Answer the customer’s question directly.
  • Be polite and professional.
  • Offer to help the customer in any way you can.
  • Use keywords that the customer is likely to search for.
  • Make it easy for the customer to respond.

Here is an example of an effective Missed Call Text Back message:

“Hi there, this is [your business name]. We missed your call. Can we help you with anything today? Just text us back and we’ll get back to you as soon as possible.”

Missed Call Text Back feature from Rocket Lead Media will help you to improve your customer service and win more business.